We Asked, You Said, We Did

Below are some of the issues we have recently consulted on and their outcomes.

We Asked

We asked our tenants who had been allocated a home in our new council house developments in New Queen's gate, Stanmore to complete our survey, which would provide feedback on the internal and external features of their homes as well as questions about their neighbourhood and level of service WCC provided as their landlord.

You Said

Of the 21 households that were sent a questionnaire, 12 returned a completed questionnaire, giving a response rate of 57%.

The Key messages that have emerged from the consultation are:

  • Overall satisfaction with the quality of their home scored very highly with 91% of the respondents stating they were either ‘Satisfied’ or ‘Very satisfied’ with the quality of their home.
  •  Internal features were generally well received, with only one or two people reporting levels of dissatisfaction.  The issue of greatest concern was clothes drying space but it was not sufficient to warrant further investigation at this time.
  • The external areas caused more concern so this will be factored into the design process for future schemes.The biggest area of concern was ‘Maintenance of outside areas (33% satisfaction), with front gardens (42%) also scoring lower than most.
  • The majority of respondents were happy with Winchester City Council as a landlord. They were less happy with the follow up visit they received and there was one tenant who was unhappy with many aspects of their home, so this will be taken up individually with that person.
  • Overall 11 out of the 12 respondents were either ‘Satisfied’ or ‘Very satisfied’ with their neighbourhood as a place to live.

The results will be aggregated with similar feedback from other new schemes to help identify any recurring themes to further inform our future programme of work. 

We Did

Actions to follow up

  • The design process for future schemes should give greater weight to the extent, quality and maintenance of outside areas.
  • Officers from Housing Management will contact the dissatisfied tenant to find out if there are other issues of concern.
  • The new Housing Project Manager – New Homes and Neighbourhoods will review the effectiveness of follow-up visits to explain use of equipment such as solar panels.
  • Officers from the New Homes Team will contact the tenant about the issue with soil which wasn’t adequately addressed.

We Asked

Your preferred methods of engagement and communication in relation to planning policy issues and for planning applications.

You Said

A total of 159 responses were received (157 on line and 2 by paper).

When asked how you would like to be informed of new planning policies, new planning applications and how to be made aware of decisions on applications, the majority of people expressed a preference for being notified by email.

In responses to the questions on how best to participate in planning policy issues and how developers should consult with communities regarding their proposals, a variety of responses were received.

Further analysis of this survey is being undertaken which will provide more detail on the range of answers to each question.  The written comments provided in response to a number of the questions are also being collated and considered/assessed

We Did

The results of this survey are helping to inform the current update of the SCI.  Public consultation will be undertaken on the refreshed SCI when the draft is published later this year.  Further  information from the survey will be included as part of this process.

We Asked

If you supported the council's proposals for the following 5 outcomes.

  1. Delivering Quality Housing Options
  2. Winchester will be a premier business location
  3. Delivering an Entrepreneurial approach to efficient public services
  4. Improving the health and happiness of our community
  5. Improving the quality of the district’s environment

You Said

For each of the 5 outcomes there was positive support for the Council policy.

 

Yes

No

No Answer

Housing

76%

15%

9%

Business

69%

20%

12%

Public Services

65%

24%

10%

Community

82%

9%

8%

Environment

81%

14%

5%

 

We Did

There were over 1,200 comments from the 404 respondents and we are now analysing this information in more detail. A full report will be presented to the Council Cabinet and made available to the public.

We Asked

We asked for your comments and views on the initial proposals for The Valley, Stanmore. 

You Said

Thank you for your feedback. You can view the consultation responses on the related documents section of this page and on our website here

We Did

After the first consultation we incorporated feedback where possible and presented detailed drawings to the public on 01 November 2016. 

The planning application has now been made. To view and comment, please click here

We Asked

An online survey via citizen space was created with a deadline March 21, and ‘calling’ cards were printed and handed out to those attending the exhibition with details of the website and how to respond, together with the dedicated email address for follow up/specific queries creativecentre@winchester.gov.uk

Provision was made during the exhibition for those visiting to complete the online survey, or to complete a paper version. In addition, a record of those artists interested in occupying workspace in the Old Goods Shed was compiled.

You Said

http://www.winchester.gov.uk/planning/major-sites/creative-enterprise-centre/

Please find attached the web link for the Creative Enterprise internet site, at the bottom of the site you can download the consultation report. The report summarises the consultation undertaken to inform the submission of a planning application for the various components of the Creative Enterprise Centre. 

This includes the summary of comments from the Citizen Space survey and the responses to the comments from Winchester City Council.

We Did

http://www.winchester.gov.uk/planning/major-sites/creative-enterprise-centre/

Please find attached the web link for the Creative Enterprise internet site, at the bottom of the site you can download the consultation report. The report summarises the consultation undertaken to inform the submission of a planning application for the various components of the Creative Enterprise Centre. 

This includes the summary of comments from the Citizen Space survey and the responses to the comments from Winchester City Council.

We Asked

We asked our tenants who had been allocated a home in our new council house developments in Itchen Abbas & Otterbourne to complete our survey, which would provide feedback on the internal and external features of their homes as well as questions about their neighbourhood and level of service WCC provided as their landlord.

You Said

Of the 8 households that were sent a questionnaire, 6 returned a completed questionnaire, giving a response rate of 75%.

The Key messages that have emerged from the consultation are:

  • 5 out of 6 households (83.33%) were satisfied or very satisfied with the overall quality of their home and all 6 (100%) with their neighbourhood as a place to live.
  • The internal design and features that households had the least satisfaction with was:
    • Storage (3xNeither Satisfied or Dissatisfied + 1xDissatisfied)
    • Doors & Windows (1xNeither Satisfied or Dissatisfied + 2xDissatisfied
    • Ventilation (1xVery Dissatisfied)
  • The external design and features that households had the least satisfaction with was:
    • Parking (2xVery dissatisfied)
    • Maintenance of outside areas (2xNeither Satisfied or Dissatisfied + 1xDissatisfied)
    • Provision of Bin Store/Recycling (1xNeither Satisfied or Dissatisfied + 1xDissatisfied)
  • 83% of the households had been allocated a property in their preferred area of choice

For more detailed results please visit the results section on the website

We Did

Allocation of parking spaces for subsequent developments have been considered carefully and more discussion with the ‘Allocations Team’ has taken place to avoid similar occurrences from happening in the future.

The New Homes Team will also implement a ‘Design Review Panel’ at key stages of the design process that can consider the practical implications of design decisions or choices being made.

We Asked

We asked:

Existing users of the current leisure centre were sent a link to an online survey asking for their views about the option of moving the leisure centre to Bar End. This asked users the following questions:

  1. Is there anything else that you think would need to be improved?
  2. Is there anything else that you think might be of concern?
  3. What would encourage more use of leisure centre facilities?
  4. What facilities would you like to see in a new leisure centre?

You Said

You Said:

722 responses were received in total.

Question 1: Improvements (318 responses)

  • Improvements to Car Parking – ensuring there is sufficient parking available and that this is free or reasonably priced for leisure centre users.
  • The current bus service to the leisure centre would be inadequate, the frequency and accessibility should be improved, including more buses in the early mornings and later in the evenings.
  • There were comments suggesting that moving the leisure centre to Bar End could make traffic congestion worse, however a small number felt this could ease congestion in the city centre.
  • There were comments asking for improved walking and cycling routes, cycle storage, improved crossings and street lighting round the proposed new centre.

Question 2: Concerns (224 comments)

  • Respondents noted concern with the accessibility of the proposed site, suggesting it would no longer be accessible to those living near River Park and that users would no longer be able to walk to the city centre from the leisure centre. Some respondents noted concern around the impact of traffic driving through the city centre to reach Bar End, whilst others thought access would be improved by the close proximity to the motorway junction.
  • There were comments relating to road safety around the site, both for vehicles and pedestrians. The site was perceived as more remote, and there was concern for personal safety, especially in darker mornings/evenings.
  • There was strong opposition for using the current leisure centre site for housing development, and support for retaining leisure/recreational use.

Question 3: Encouraging use (546 comments)

Suggestions for encouraging greater use of the leisure centre are listed below in order of popularity:

  • Pool (131)
  • Free/More parking (113)
  • Retain River Park location (86)
  • Improved changing rooms (72)
  • More classes (44)
  • Café/Bar/Lounge (42)
  • Pricing (30)
  • Larger gym (27)
  • Cleaning (26)
  • Public Transport (23)
  • Access (22)
  • Staff (20)
  • Walking/cycle (15)
  • Crèche/soft play (15)
  • Improve website (15)

Question 4: Facilities (342 comments)

Suggestions for facilities in order of popularity:

  • Pool 50m (55)
  • Climbing wall (44)
  • Pool Other (33)
  • Steam/Spa (30)
  • Gym facilities (29)
  • Pool diving (19)
  • Crèche (17)
  • Spin / Pilates (15)
  • Indoor Athletics (14)
  • Outdoor running (13)
  • Restaurant / café (12)
  • Parking (11)
  • Improved changing rooms(10)
  • Tennis courts (10)

We Did

This consultation is part of an ongoing process to agree the future for our leisure facilities, and we wanted to understand the view of leisure centre users at an early stage of the development of this preferred option.

The concept designs being worked on now will be made available later this year. The City Council’s Cabinet will be provided with an update in March and in November the full council will be asked to make a decision on the preferred option of a new leisure centre at Bar End or the fall back option of refurbishing the existing leisure centre.

 

 

 

 

 

We Asked

We asked communities around Bar End, including Highcliffe and St Giles Hill for your views on issues of concern and opportunities for the local community if a new leisure centre was to be built at Bar End.

You Said

85 responses were received online or in hard copy.

The facilities that ranked highest in terms of ‘facilities that would best serve the local community’ were: (in order of priority)

  • Café
  • Improved children’s play area located near to the residential area
  • Function rooms for hire and a small shop

There was support for improved outdoor activity facilities such as an outdoor gym and trim trail. The responses indicated a high proportion of the local community use the existing leisure centre and would use a pool and gym on a weekly basis.

The improvements required if a new leisure centre were built that ranked highest were:

  • Improved pedestrian access
  • Including a crossing on Bar End Road
  • Cycle routes and access by public transport

Other suggestions raised were improved connectivity with local footpaths and improved access routes to the playing fields.

The issues of concern that ranked highest were:

  • Increased traffic
  • Impact of surface water flooding on the lower playing fields and on Chilcomb Lane

There was also concern about the impact on landscape views, light pollution and noise.

We Did

 This consultation is part of an ongoing process to agree the future for our leisure facilities, and we wanted to understand the view of local people living and working in the Bar End area to bring forward ideas and deal with potential issues at an early stage of the development of this preferred option. A summary of the survey responses, comments from consultation events and responses from potential partners has been discussed by our project team and provided to the architects to inform concept designs. 

In response to key concerns raised in relation to providing enough parking on site and traffic impact on the local road network a full transport assessment (TA) has been commissioned. This is a piece of work that would normally be done at the planning application stage of the process, however doing it at this early stage  will ensure that the Council’s decision making can take into account these sorts of issues and possible solutions.

The concept designs being worked on now will be made available later this year. The City Council’s Cabinet will be provided with an update in March and in November the full council will be asked to make a decision on the preferred option of a new leisure centre at Bar End or the fall back option of refurbishing the existing leisure centre.

 

 

We Asked

We asked businesses around Bar End for your views on issues of concern and opportunities, if a new leisure center was to be built at Bar End.

You Said

4 responses were received online. 

The facilities that ranked high in terms of ‘best serving the local community’ were function rooms for hire and a café.

The highest ranking improvement was pedestrian access and secondly cycle routes.

The issues of concern that ranked high were parking and traffic.

We Did

This consultation is part of an ongoing process to agree the future for our leisure facilities, and we wanted to understand the view of local people living and working in the Bar End area to bring forward ideas and deal with potential issues at an early stage of the development of this preferred option. A summary of the survey responses, comments from consultation events and responses from potential partners has been discussed by our project team and provided to the architects to inform concept designs. 

In response to key concerns raised in relation to providing enough parking on site and traffic impact on the local road network a full transport assessment (TA) has been commissioned. This is a piece of work that would normally be done at the planning application stage of the process, however doing it at this early stage  will ensure that the Council’s decision making can take into account these sorts of issues and possible solutions.

The concept designs being worked on now will be made available later this year. The City Council’s Cabinet will be provided with an update in March and in November the full council will be asked to make a decision on the preferred option of a new leisure centre at Bar End or the fall back option of refurbishing the existing leisure centre.

We Asked

For information about what made an area good to live in and what needed improving in your area.

You Said

Issues that ranked high as both what 'made an area good live in' and also 'needed improvement' were "The levels of traffic congestion", "the provision of affordable housing" and "the provision of public transport".

We Did

The Council constantly reviews its services and will use these results to help determine its priorities. Where we are not directly responsible for a particular service we will use these results to lobby for improvements.