Welcome to WCC's Consultation Pages.

We're committed to involving people in decisions that affect them, and value their input in planning, delivering and evaluating services.The Council is keen to make it easier for you to have your say on the decisions that affect you.

Consultations provide you with an opportunity to have your say. They also help us to find out what you think and to understand your priorities and concerns. 

Your participation makes a difference.

Open Consultations

  • Area Satisfaction Survey

    The Neighbourhood Services Team at Winchester City Council are completing an anti-social behaviour and alcohol control zone satisfaction survey to ensure the current approach is meeting the needs and satisfaction for our residents reporting Anti-Social Behaviour and your understanding of the... More

    Closes 19 December 2019

Closed Consultations

  • Tenant Training

    As a tenant you can take part in any of the training opportunities offered to all tenants by Winchester City Council Housing. More

    Closed 6 December 2019

  • October Half Term Football Project

    After holding our football coaching sessions and final tournament during the October Half Term, we would like to give you the opportunity to provide us with some feedback. More

    Closed 3 December 2019

  • Council Plan 2020 -2025

    Winchester City Council wants to hear your comments on our proposed Council Plan. The Council Plan is a high level document covering the period 2020 to 2025. It sets out what the Council wants to achieve and informs other strategies and plans including the Local Plan... More

    Closed 29 November 2019

  • Proposed affordable housing - Woodman Close, Sparsholt

    To consult with local residents about the proposed affordable housing in Woodman Close, Sparsholt. More

    Closed 22 November 2019

  • Winchester Physical Activity Engagement Evening

    Please complete this short survey to let us know how we did. We would love to hear your feedback on how you feel the presentations went and how beneficial they were to you and your club. This will be used to improve our service for the next Engagement Evening. More

    Closed 29 October 2019

We Asked, You Said, We Did

Here are some of the issues we have consulted on and their outcomes. See all outcomes

We Asked

If you supported the five priorities set out in Winchester City Council’s proposed Plan for 2020 -2025. The five priorities are:

  1. Tackling the climate emergency and creating a greener district
  2. Homes for all
  3. Vibrant local economy
  4. Living well
  5. Your services. Your voice

You Said

For each of the five priorities there was positive support for the Council Plan.

 

Yes

No

Not Answered

Tackling the climate emergency and creating a greener district

91.3%

7.9%

0.8%

Home for all

83.3%

13.5%

3.2%

Vibrant local economy

88.9%

7.1%

1.6%

Living well

86.5%

7.9%

5.6%

Your services. Your voice

87.3%

11.1%

1.6%

We Did

The Council received over 550 comments from the 126 respondents and took these into consideration before recommneding the final version of the Council Plan for adoption.

The updated Council Plan will be presented to the Cabinet on 23 December and Full Council on 15 January 2020 for adoption.

Below are full lists of the comments received for each priority.

Climate emergency

Homes for all

Vibrant local economy

Living well

Your services. Your voice

We Asked

We asked tenants and leaseholders questions to better understand their perspective in relation to fire safety in their homes.

You Said

In total we had 458 responses.

For general needs tenants as a whole group, the location of exit routes (26%) and number of exits routes (15%) are by far the areas of most concern when it comes to what makes tenants feel unsafe in their homes. This is mirrored for sheltered tenants with the location of exit routes and number of exits routes both getting 24%. Leaseholders’ area of greatest concern is residents’ personal belongings being left on landing or communal spaces (22%).

A large number of respondents selected that they felt neither satisfied nor unsatisfied with the information provided by Winchester City Council. When looking at the free text responses following this question 49 stated they did not recall ever receiving any information. While this is not a definitive reason for the ‘neither’ responses it may explain to some extent.

For all tenant and leaseholder groups the preferred methods of receiving advice is either via a housing e-newsletter or postal.

 

We Did

This survey is just one part of what is a very large project looking into fire safety procedures for all of the Council’s housing. The project is ongoing and will eventually result in an updated Fire Safety Strategy, a Fire Safety Engagement Strategy for residents and clearer information and advice on how to stay safe.

It may be a while before you see any changes, but rest assured that a lot of work is going on.

The consultation stage is moving on and we will soon be holding tenant focus groups to look into specific aspects of fire safety, If you ticked you would like to take part in a focus group keep an eye out for emails asking for your availability.

A major part of this project is looking into what, if any, information is provided to tenants and leaseholders. We are reviewing all fire safety publications and how these are communicated to tenants and leaseholders. We have taken onboard that the majority of you would like to receive information either via the housing e-newsletter or postal and are looking into how this will be managed.

A large number of you said the location of exit routes and numbers of exit routes are a concern. This will be considered by a Project Group. Fire signage in all blocks is also in the process of being looked at.

Housing officers will be making residents aware of the importance of fire safety procedures, for example, keeping hall ways clear.

The free text responses of the survey are still be analysed and where appropriate the information provided has been forwarded on to relevant managers for further investigation.

We Asked

About the service you, WCC tenants, are receiving from PH Jones.

The questions asked were split into three different categories;

  • Questions about the heating system in place.
  • Your PH Jones appointment
  • Your experience working with PH Jones

     

You Said

We had 369 completed responses representing a wide selection of all tenants.        

Age breakdown of respondents.

16 - 34 13.28%
35 - 44 13.82%
45 - 54 18.97%
55 - 64 19.51%
65 - 74 20.87%
75+ 12.74%

Below is a summary of some of the responses. All responses can be viewed in the full report by following the link on the PH Jones 'closed consultation' page. 

Different Heating Systems

Type of heating appliance?  
Gas central heating 92%
Biomass 1%
Air source heat pump 2%
Oil 0%
LPG (liquid petroleum/bottled  gas) 0%
Storage heaters/Quantum heaters 5%
Solid fuel (coal/log burner) 1%

 

Your PH Jones appointment

Did you have to ask the engineer to produce his Photo ID or did the engineer freely offer it to you?  
The engineer freely offered it (i.e. without having to be asked) 93%
I had to ask the engineer to produce it 7%

 

While it is positive that 93% of the time the PH Jones engineer freely offered their ID this does leave 7% whereby the tenant has had to ask for the engineer to produce it. There are a number of reasons for members of staff wearing their ID, not least to display they are who they say they are. There are occasions when another specialist contractor, not from PH Jones, may have to attend an appointment. From some of the responses in this survey it has become clear that tenants are not always aware when it will be a different contractor attending. On these occasions it would be even more important to be displaying appropriate ID.

 

If the engineer had to make a second visit to repair the fault (e.g. had to order parts and return to fit them at a later date) when was the return appointment agreed with you?  
During the first visit with the original engineer (i.e. while he was still on site) 48%
Not during the first visit (i.e. someone else  contacted you to agree the next appointment) 52%

 

If there is to be a second visit and this is known during the first visit, it should be arranged with the tenant there and then. The results here show that 52%, a small majority, of respondents have in fact said the second appointment was made at a later date. 

 

Your experience of working with PH Jones

How would you rate the engineer`s conduct and behaviour?  
Good 78%
Satisfactory 16%
Poor 7%
How would you rate PH Jones overall?  
Good 62%
Satisfactory 22%
Poor 15%

 

It is clear the experience of working with PH Jones is a mixed bag. While there are a number of positive experiences, it isn’t acceptable that 15% of tenants rate the service as being poor.

 

Here is a brief overview of some of the free text responses when asked, what improvements would you like to see in the service provided by PH Jones?

Appointments / reliability 37%
Communication / being kept informed 10%
Job left unfinished 22%
Narrower time slots 11%
Smoke alarms not testes / batteries charged 6%
Tradesman competency 8%
Tradesman conduct 7%

 

We Did

These results have been shared with PH Jones and further consultation between WCC and PH Jones will be taking place. As a result of these initial conversations the following actions have been put into place;

  • Work is underway to address the issue of the branding of specialist contractors.
  • Since the survey was carried out PH Jones have increased the engineer resource by 50% for gas works and have recruited more office / administration staff. As a result of this increase and an engineer briefing any follow-on visits should be booked at the time of the initial visit. PH Jones are also confident there will be a reduction in the amount of unfinished repairs and an improvement in call answering. 
  • Van stocks have been reviewed to ensure they are carrying more of the parts used regularly.
  •  Engineers are being reminded to complete and leave the relevant customer checklist forms with the tenant on every visit. 

There were a number of responses complaining about unfinished work. These are being investigated further and where appropriate the tenants have been contacted directly.