Parking Permit Applications 2017

Closed 30 Nov 2017

Opened 1 Nov 2017

Feedback Updated 20 Feb 2018

We Asked

Purpose of Consultation - To consult with residents and businesses who are parking permit holders to understand what is important to them as a customer of the Parking Service and to learn how best to improve the service.

Scope and Methodology - This consultation was undertaken to understand any current issues with parking permits and to learn what changes users would like to see made to the current permit system.

The consultation information and questionnaire were published on Citizen Space and paper versions were available to customers who visited the parking service in the City Council offices.  The consultation was open from 1st November 2017 to 30th November 2017, and was the 2nd top post on Facebook in November, reaching a total of 2.9k people.

You Said

The consultation prompted 88 responses.  61 online and 27 paper forms completed. The questions and the top three responses were:

What has been your experience so far of the permit/season ticket application process?



There is nothing wrong with the current process.



The current process is too long/bureaucratic/old fashioned.



The current cost is too expensive.




What would you like to change about the current permit/season ticket application system?



I would like an online permit application/renewal system.



I would like a more for the money I pay or a reduction in the cost of permits/scratch cards



Nothing, the current service is fine.




We Did

In view of the support for an online permit system the Council are looking to engaged with a software supplier and are in the process of creating a permit application system.


Winchester City Council’s Parking Services is currently reviewing the process of issuing parking permits and season tickets and want to learn how best to improve the service you currently receive.

Why We Are Consulting

We are consulting with you to understand what is important to you as a customer of the Parking Service. We would very much appreciate it if you could take the time to answer the questions. Please click the PARKING PERMIT SURVEY 2017 button below.

What Happens Next

Thank you for responding to the survey. We will now use your comments and experiences to best understand how improvements can be made to the service.


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