PH Jones

Overview

In October 2017, PH Jones replaced Liberty Gas as Winchester City Council's preferred contractor to carry out  the servicing and responsive repairs to your heating appliance and smoke detector/s. PH Jones are responsible for the maintenance of your heating system (except those tenants with electric storage or quantum heaters) and for your smoke alarm/s. For those tenants with non-gas heating systems (eg. oil, biomass, air source heat pump, solid fuel, and  bottled gas)  you may have been visited by another  specialist contractor (employed by PH Jones to carry out the works their behalf) to repair or service your appliance.

Why We Are Consulting

Although many tenants may have already commented on the service they have received to date, using the well established green Customer Care Cards, we have decided to conduct this survey to give us a much broader view on how the service provided by PH Jones is being received by customers. 

We would really appreciate your feedback to the following questions. This will help give us a balanced picture of the current service and also to help shape future improvements. There are no more than 27, mainly multiple choice questions, and it shouldn't take more than 10 minutes to complete.          

Please give us your views by completing the online survey below by Friday 8th February 2019.

As a thank you for taking part in this survey, we would like to offer a randomly selected Winchester City Council tenant a £50 ‘Love2Shop’ shopping voucher for participating & submitting their details.