New Homes Tenant Survey - Itchen Abbas & Otterbourne

Closed 29 Feb 2016

Opened 1 Feb 2016

Feedback updated 1 Dec 2016

We asked

We asked our tenants who had been allocated a home in our new council house developments in Itchen Abbas & Otterbourne to complete our survey, which would provide feedback on the internal and external features of their homes as well as questions about their neighbourhood and level of service WCC provided as their landlord.

You said

Of the 8 households that were sent a questionnaire, 6 returned a completed questionnaire, giving a response rate of 75%.

The Key messages that have emerged from the consultation are:

  • 5 out of 6 households (83.33%) were satisfied or very satisfied with the overall quality of their home and all 6 (100%) with their neighbourhood as a place to live.
  • The internal design and features that households had the least satisfaction with was:
    • Storage (3xNeither Satisfied or Dissatisfied + 1xDissatisfied)
    • Doors & Windows (1xNeither Satisfied or Dissatisfied + 2xDissatisfied
    • Ventilation (1xVery Dissatisfied)
  • The external design and features that households had the least satisfaction with was:
    • Parking (2xVery dissatisfied)
    • Maintenance of outside areas (2xNeither Satisfied or Dissatisfied + 1xDissatisfied)
    • Provision of Bin Store/Recycling (1xNeither Satisfied or Dissatisfied + 1xDissatisfied)
  • 83% of the households had been allocated a property in their preferred area of choice

For more detailed results please visit the results section on the website

We did

Allocation of parking spaces for subsequent developments have been considered carefully and more discussion with the ‘Allocations Team’ has taken place to avoid similar occurrences from happening in the future.

The New Homes Team will also implement a ‘Design Review Panel’ at key stages of the design process that can consider the practical implications of design decisions or choices being made.

Results updated 1 Dec 2016

Please see the survey report for further details of the Itchen Abbas & Otterbourne survey.



Winchester City Council’s New Homes Delivery Team provides new council homes for an ever growing housing waiting list, through a range of housing development sites across the Winchester District. Our aim is to reduce the number of people on our waiting list who require suitable accommodation by developing quality accommodation to meet their needs.

We continue to strive towards improving the service and the delivery of those properties and the information and feedback you provide as part of this survey will help influence the design of future developments and continue to help us improve the service we provide.

Why your views matter

As a beneficiary of one of our new homes in Itchen Abbas or Otterbourne, we would be very grateful if you would spend a short time to complete this questionnaire and help us continue to improve the quality of our homes and the service we provide.


  • Compton And Otterbourne
  • Itchen Valley


  • Council Tenants


  • Social Housing