New Homes Tenant Survey - Itchen Abbas & Otterbourne

We asked our tenants who had been allocated a home in our new council house developments in Itchen Abbas & Otterbourne to complete our survey, which would provide feedback on the internal and external features of their homes as well as questions about their neighbourhood and level of service WCC provided as their landlord.

Of the 8 households that were sent a questionnaire, 6 returned a completed questionnaire, giving a response rate of 75%.

The Key messages that have emerged from the consultation are:

• 5 out of 6 households (83.33%) were satisfied or very satisfied with the overall quality of their home and all 6 (100%) with their neighbourhood as a place to live.
• The internal design and features that households had the least satisfaction with was:
  • Storage (3xNeither Satisfied or Dissatisfied + 1xDissatisfied)
  • Doors & Windows (1xNeither Satisfied or Dissatisfied + 2xDissatisfied
  • Ventilation (1xVery Dissatisfied)

• The external design and features that households had the least satisfaction with was:
  • Parking (2xVery dissatisfied)
  • Maintenance of outside areas (2xNeither Satisfied or Dissatisfied + 1xDissatisfied)
  • Provision of Bin Store/Recycling (1xNeither Satisfied or Dissatisfied + 1xDissatisfied)

• 83% of the households had been allocated a property in their preferred area of choice

For more detailed results please visit the results section on the website

Allocation of parking spaces for subsequent developments have been considered carefully and more discussion with the ‘Allocations Team’ has taken place to avoid similar occurrences from happening in the future.

The New Homes Team will also implement a ‘Design Review Panel’ at key stages of the design process that can consider the practical implications of design decisions or choices being made.