New Homes Tenant Survey Form - Stanmore - New Queens Gate

Closed 9 Jun 2017

Opened 1 May 2017

Feedback Updated 20 Jul 2017

We Asked

We asked our tenants who had been allocated a home in our new council house developments in New Queen's gate, Stanmore to complete our survey, which would provide feedback on the internal and external features of their homes as well as questions about their neighbourhood and level of service WCC provided as their landlord.

You Said

Of the 21 households that were sent a questionnaire, 12 returned a completed questionnaire, giving a response rate of 57%.

The Key messages that have emerged from the consultation are:

  • Overall satisfaction with the quality of their home scored very highly with 91% of the respondents stating they were either ‘Satisfied’ or ‘Very satisfied’ with the quality of their home.
  •  Internal features were generally well received, with only one or two people reporting levels of dissatisfaction.  The issue of greatest concern was clothes drying space but it was not sufficient to warrant further investigation at this time.
  • The external areas caused more concern so this will be factored into the design process for future schemes.The biggest area of concern was ‘Maintenance of outside areas (33% satisfaction), with front gardens (42%) also scoring lower than most.
  • The majority of respondents were happy with Winchester City Council as a landlord. They were less happy with the follow up visit they received and there was one tenant who was unhappy with many aspects of their home, so this will be taken up individually with that person.
  • Overall 11 out of the 12 respondents were either ‘Satisfied’ or ‘Very satisfied’ with their neighbourhood as a place to live.

The results will be aggregated with similar feedback from other new schemes to help identify any recurring themes to further inform our future programme of work. 

We Did

Actions to follow up

  • The design process for future schemes should give greater weight to the extent, quality and maintenance of outside areas.
  • Officers from Housing Management will contact the dissatisfied tenant to find out if there are other issues of concern.
  • The new Housing Project Manager – New Homes and Neighbourhoods will review the effectiveness of follow-up visits to explain use of equipment such as solar panels.
  • Officers from the New Homes Team will contact the tenant about the issue with soil which wasn’t adequately addressed.

Overview

Winchester City Council’s New Homes Delivery Team provides new council homes for an ever growing housing waiting list, through a range of housing development sites across the Winchester District. Our aim is to reduce the number of people on our waiting list who require suitable accommodation by developing quality accommodation to meet their needs.

We continue to strive towards improving the service and the delivery of those properties and the information and feedback you provide as part of this survey will help influence the design of future developments and continue to help us improve the service we provide.

 

Areas

  • St Luke

Audiences

  • Council Tenants

Interests

  • New Affordable Housing