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Housing Complaints Survey (Closed cases) 2024-25
Page 1 of 5
Closes
30 Apr 2025
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Satisfaction
Taking everything into account, how satisfied or dissatisfied are you with the overall handling of your complaint by Winchester City Council?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
How satisfied or dissatisfied are you with the following?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
How easy was it to make your complaint
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The attitude of the staff
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Staff understanding the issue
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
How well you were kept informed about the progress of your complaint
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The support you received while your complaint was dealt with
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
The speed with which your complaint was dealt with
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
Staff doing what they say they will do
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
How satisfied or dissatisfied are you with the outcome of your complaint?
Very satisfied
Fairly satisfied
Neither satisfied nor dissatisfied
Fairly dissatisfied
Very dissatisfied
How could we improve the way we handled the complaint?
Please use this box to tell us:
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